Refund and Exchange Policy

At Ceylon Hibiscus (Pvt) Ltd, we are committed to providing our customers with the highest quality products and exceptional service. We understand that there may be occasions when you need to return or exchange a product, and we want to make this process as smooth as possible for you. Please read our refund and exchange policy below:

Eligibility for Refund or Exchange

• You are eligible for a refund or exchange if you received a damaged or defective product.
• Refunds or exchanges are also available if you received the wrong item.
• We do not offer refunds or exchanges for products that are not damaged, defective, or incorrect.

Reporting an Issue

• To initiate a refund or exchange, please contact our customer support team within 14 days of receiving the product.
• Provide your order number and clear photos showing the issue with the product.

Refund Process

• Once we receive your request and validate the issue, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase.

Exchange Process

• If you request an exchange, we will ship the replacement product to you as soon as possible, subject to product availability.
• You may be required to return the damaged or incorrect item to us. We will provide instructions on how to do so.

Return Shipping Costs

Ceylon Hibiscus (Pvt) Ltd will cover the return shipping costs for damaged, defective, or incorrect items.

Product Condition

The returned product must be in its original packaging and in the same condition as when it was received.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations for orders that have already been shipped.

Contact Information

For refund or exchange inquiries, please contact our customer support team via our e-mail at hello@ceylonhibiscus.com

Ceylon Hibiscus (Pvt) Ltd reserves the right to update or modify this refund and exchange policy at any time. Please refer to our website or contact our customer support team for the most current information.